Refund policy

Last updated: 2026-09-11. Purchases are processed by Stripe (Managed Payments) as merchant of record.

BuildEstimate Pro

Pro is delivered instantly, so it is not early access. If something is wrong with your purchase, write to contact@soft-med.ro and we will sort it out; Stripe's purchase support can also handle refund requests for purchases sold through it. Statutory cooling-off rights apply where the law provides them.

Early-access purchases

If a product is sold as early access, the delivery date is shown next to the pay button. If we do not deliver by that date, you get a full refund automatically, without having to ask. You can also request a full refund at any time before delivery.

Delivered digital products

If the product does not do what its page says, tell us within 14 days of delivery and we refund you in full. Refunds are returned to the original payment method.

How to ask

Email contact@soft-med.ro with your order number. We answer within two business days.